- Just wanted to thank you for the fine service we received!!! A special thank you to Kenny Krout, as we just purchased our third car from him! Kenny never pressures you and he knows just what we want and has done a perfect job finding cars for us. Thank Kenny, I just love this new car.
DON AND BEVERLY BAILEY, Danville, IL
- October 21, 2010
Mr. Gary W. Knight
Carmack Hyundai
3724 N. Vermilion Street
Danville, IL 61832
Dear Gary:
Customer satisfaction is the foundation of any successful business. It fosters repeat business, referrals, and a good name in the market place; all of which are critical to a profitable long-term business.
Congratulations to you and your team for being the #1 rated service customer satisfaction dealership in your district for the 3rd Quarter of 2010! Even more impressive is the fact that this is the 4th consecutive quarter that you and your team have accomplished this! Outstanding effort!
Your dealership demonstrated that meeting and exceeding customer expectations was a top priority. As a token of our appreciation, please keep the service satisfaction banner already in your possession for the next three months. Please continue to display the banner in a prominent location to ensure all of your customers are aware of your ongoing achievement.
On behalf of the entire Central Region, I thank you and your staff for your efforts and challenge you to continue your outstanding performance in order to retain the banner for the 4th Quarter of 2010 as well!
Sincerely,
Donna Pinkston
Regional Parts & Service Manager
Central Region-Hyundai Motor America
Hyundai Motor America
- I brought my sister to Carmack after conversing with Mark Shields on internet. Mark answered all my questions in a timely fashion and was able to give very good advice on the level of Honda CR-V that would best fit my sister. As a first time car buyer there was a lot for her to absorb. Mark took his time and explained things thoroughly for her. After filling out all the forms, signing the documents, and writing the check, he was still very patient to make sure She could work all the buttons in the car and make her own personalized settings. He pointed out all the key safety features (thanks to Honda) and showed her how to operate them. I really appreciated how he was Friendly, Thorough, Patient, Understanding, and truly Interested in making sure she was satisfied and Happy about the car she bought. Everyone at Carmack we dealt with from Mark to Jerry Short to Gary Knight and everyone in between have been exceptional. Thank You Mark Shields and Carmack for the wonderful experience.
Bev Brown, Fithian,IL
- I have bought alot of cars in my lifetime, but I can honestly say, this was the most pleasant experience I have ever had in this type of transaction. Jason Toellner, Gen Man. and our Salesman were more then accomadating. I will definetly reccomend them to my family and friends.
David Marlatt Sr., Danvile,IL
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